Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install - 5111723. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Installing and configuring your kitQuickStart, set up and connections. Intelligent WiFi Pod Trial. Account - Cable. SpeedI'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Tudor. Post a few pictures of what you have. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. The cable could be hidden within, or behind, furniture. Browse Virgin Media Virgin Media Community. Self-install: We can deliver your QuickStart kit to any UK home address or your chosen Click & Collect point for no extra cost. Fairly sure a "self install" is just them sending you the Hub and telling you to plug it into their already existing coax box on the wall. But there are 2 wires leading which can be plugged in the hub. Get more from your Virgin Media setup. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I ordered self-install kit just to find out there is no Virgin socket in my new property. Account - Mobile. Checked every room in the new house but there were none. I don't work for Virgin Media. Turn on your TV and get connected. A master socket is the main socket for the phone line in your home, not an extension socket. Networking and WiFi. Do please follow the helpful advice offered by , and keep us updated. Please help. Push the red label end of the white cable, into the wall socket. Ordered VM broadband and was recommended by the website to select the self quick install option. My Virgin Media App. After 2 calls to the helpdesk, still got flashing green bar and solid green WiFi signal. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. 2. - 5062651I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Hi, I used to have Virgin Media Broadband couple of years ago but have now rejoined and I have 1 of those self installs but struggling with the wall socket. Plug the cables into the Hub. Thanks for the reply. D01 C9W8. But unfortunately, the socket in my flat is not compatible with Virgin Media cable. I’ve received self-installation kit today. Mark as New; Bookmark this message. Forum; Apps. Occasionally only a very short stub of wire is left behind often hidden within. However, there is no Virgin Media Wall socket in my house. Options. Joining in. . Account - Mobile. It seems that I need an electrian to install a wall socket. Networking and WiFi. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall. on 01-02-2023 14:26. Thanks for the reply. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Hello sophieboulter1. Plug into the wall socket. Ordered VM broadband and was recommended by the website to select the self quick install option. . Plug the cables into the hub. There is a handy guide here 👉 Virgin-TV-V6-QuickStart-Guide-for-New-Customers. Community Natter. . Community Natter. Virgin Media; My Virgin Media; Shop;. 21 Controlling your TV with new remoteCall the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Turn on and start the Box. Virgin let me select the self set up kit. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. The threaded fitting on the back of a VM Hub is a F-Socket and the RG6 coax cables have a F-Plug. Finally, they'll complete the setup to make sure it's all working. 2 Uninstall TiVo box. Plug into the Virgin Media wall socket. The Messiest Home Unifi Setup Ubiquiti Community. The threaded fitting on the back of a VM Hub is a F-Socket and the RG6 coax cables have a F-Plug. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Virgin Media; My Virgin Media; Shop;. Plug the cables into the Hub. com email address to different Virgin account. Stay safe online. Any help please? We would like to show you a description here but the site won’t allow us. Installing and configuring your kitWe would like to show you a description here but the site won’t allow us. 2. on 15-04-2023 16:54. I am then unable to sign in to my account as I do not have my account information. My Virgin Media App. Explain what needs to be done and book an engineer visit. Hi all, I’m terrible with networking and never had to self install a fibre connection before. to be phone lines. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. on 31-12-2021 10:47. Some older sockets may have NTL or Telewest written on them. I have checked outside and there is a brown box shared with the neighbour. I can only find the TV socket. Sometimes there is no wall box, just a trailing cable. Rob. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. 0 Kudos. Also tried the Ethernet, not. Hello, I'm trying to set up my Virgin Media broadband. Chatter and natter. Account - Mobile. Thing is, I've been to the house, Virgin haven't, and I am 99. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. Adduxi. Browse Virgin Media Virgin Media Community. No Virgin wall socket sophiep0989. Virgin Phone Switchover. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. Stay safe online. can take a look. 9% confident there is no Virgin Media socket installed. Can't find Virgin Media socket in QuickStart, set up and connections yesterday; Gone away form received when setting up account in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections Tuesday; Delayed Installation in QuickStart, set up and connections TuesdayRelocate Virgin Media Router in QuickStart, set up and connections 20 minutes ago; Any experience of Virgin's new XGS-PON (full fibre) network? in Networking and WiFi 9 hours ago; No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago; Virgin media question. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. D01 C9W8. Home Phone. yesterday Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Tried looking but can't see a way to book an engineer for this? Thanks Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. As its likely you are in a flat, the media outlet plate is most likely what was used by the previous user (via the SAT1 socket). My Virgin Media App. Explain what needs to be done and book an engineer visit. Account - Mobile. i opted for the self install, however on inspection we - 5180915. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. 665 subscribers. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access. on 03-08-2020 18:05. . I’ve just lived into my new house and received my Virgin box. Network Trial. Networking and WiFi. Options. Tech Chatter. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. 0 Kudos. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The large Eurobell wall box is where you would connect. I have no wall socket to plug my hub 4 into which I was ensured would be in my property by the sales team. which will give you a general idea of VM fixtures and fittings. 21 Controlling your TV with new remoteCall the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Hi Everyone I have ordered a new Virgin Media self-installation kit. Manage Your Account. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Alessandro Volta. Go to solution. When plugged into either cable the hub just flashes green 🤷🏼 ♀️ 0 Kudos Thanks for posting, welcome to both the community and indeed Virgin Media. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to. I was trying to book an engineer but I didn’t get anywhere. ThanksIf the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Intelligent WiFi Pod Trial. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. on 04-02-2023 11:17. The wall box may be branded with the logos of an old cable TV company (not VM). Hi. Hi I have the same problem. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall. Have I helped? Click Mark as Helpful Answer or use Kudos to say. on 06-03-2023 09:36. 0 Kudos Reply. It could be any of the 4 screw terminals in the first picture. We're here to help. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayI received my quick start kit at the weekend however the only Virgin Media wall socket I have looks like this. If you can find the brown/grey box outside, and trace where the VM cable goes to, it would help. Security matters. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in Networking. 0 Kudos. Re: My Flat doesn’t have wall socket. I've tried looking but can't see a way to book an engineer for this? Thank you. You will need to use VM supplied coax cables from the. Account - Cable. I can’t push - 5368162. Called VM, apparently I was eligible for quick installation, so they sent me a kit that arrived in a few days. in Networking and WiFi Sunday; No Virgin Media Wall socket . Manage Your Account. - 5372385. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. I wanted. I have also checked outside and there is no box either on my property or on my boundary wall. QuickStart, set up and connectionsHello VLNeedham. . Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install proper VM sockets where you need them. At least 30Mbps download speeds in every room or £100 one-off credit. Browse Virgin Media Virgin Media Community. Browse Virgin Media Virgin Media Community. Dave. Security matters. Manage Your Account. Switched On Families. Switched On Families. Self installation but NO wall socket in QuickStart, set up and connections yesterday Devolo 1200 Powerline Adapter Cannot Connect to Hub 5 Since 23-May-2023 in Networking and WiFi yesterday Fibre optic cable in Networking and WiFi Thursday Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. Thanks! Regards, BilalThere is no difference in wall sockets and cables, so you can freely connect any device to any socket. We have the quickstart pack but sadly cannot get broadband set up and working. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. SpeedQuickStart, set up and connections. There is a VM phone socket but no wall socket to get my WiFi etc up and running. Ashleigh_C. The cable going in will be a double “shotgun barrel” type cable. Hi , Thank you for getting back to me via private message. No Wall Socket For Self Install Virgin Media Community 4594311. Hello. £8p/m extra or included with Gig1 or Volt. On our system, we would have had it listed as serviceable which normally does mean QuickStart's can be done. Sorry to hear you haven't been able to find the internal connection needed for your quick start kit. so I signed up with virgin however the wall socket at my flat is an open reach RJ11 socket. But, there was no wall socket, so after a week they sent an engineer. Got my virgin media self install kit but I don't have a virgin socket. I chose to do self installation, but on installing realised i dont have a wall socket to plug it in to. Tech Chatter. . 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. SpeedQuickStart, set up and connections. QuickStart, set up and connections. No virgin media wall socket in QuickStart, set up and connections 4 hours ago;Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. Placed an order and the lady said we were eligible for quick start self installation. But I have no Virgin Media Wall socket in my house. then you will need to contact the pre-install team to install a new socket (0800 052 1734) VM BB TV Landline. Wall Socket. Thank you for making your first post regarding the wall socket and your self install. Manage Your Account. Post up some photos of your wall socket and its cable ends and Hub socket. I need to arrange for an engineer to fit a wall socket as I have just moved into this house and received a quick start kit today, unaware I needed a wall socket. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. Tuning in In response to. a week ago. We had sky and when i went to set up my install pack, I noticed they took out the connector and used the virgin casing to put there dish and TV wire through. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. 2 hours ago. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Hi there. Ordering And Installation Of Broadband Thinkbroadband. If QuickStart you shoul already have the socket or maned the technician will do. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. We can understand this is not ideal as a new customer and we want to best help. Security matters. See where this Helpful Answer was. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Get ready for your Virgin Media installation. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Options. But I have no Virgin Media Wall socket in my house. If you in a property that's recently been added to Virgin Media's network we have another video th. Hi all, I booked a quick install but unfortunately we don't have a wall socket, silly mistake but what's the best way of going about booking in an engineer? I was on the phone for 40 minutes & transferred 3 times, each time as an external call so I had to re-verify which was quite frustrating. SpeedBroadband wall socket. Surly there has been a connection previously otherwise we wouldn't have bee. Push fit the VM-supplied lead onto the socket. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Manage Your Account. ThanksNo Virgin Media wall socket or cables. Installing and configuring your kitHi, I ordered a self installation kit but of course I do not have a VM wall socket. However, I do not have any of the specified wall sockets available. I am going to cancel. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. There’s a BT open reach box so I’m guessing the previous occupier was with them and not VM. The cable could be hidden within, or behind, furniture. It also protects the network from 240 volts being fed to it by faulty TVs in your home. Account - Mobile. Options. Sometimes there is no wall box, just a trailing cable. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. SpeedI had bought a VM broadband and used self installation but saw that my VM socket was not round. Post up some clear photos of the sockets, cables etc. We have a virgin media wall socket with an ethernet port in the. I’ve called and called yet keep getting passed around and then excuses such as the servers are down etc. Installing and configuring your kitHi cmoorcroft, Welcome and thanks for reaching out to us here on the Community We would be happy to assist with booking a visit to get the socket installed. 1 Mar 2016. If there is no internal box or the cable has been removed, you will need to ring VM and request an installation visit to get the internal box fitted. Virgin Media;. Browse Virgin Media Virgin Media Community. Call the pre-installation and delivery team on 0800 052 1734. The cable could be hidden within, or behind, furniture. Installation Guide. Options. Back a step. The wall socket has a thick plug bit. We have the quickstart pack but sadly cannot get broadband set up and working. My Virgin Media App. screw the master socket back to the wall. Get the Hub ready by connecting the wires. Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install - 5111723. Just joined. I'm a Very Insightful Person, I'm here to share knowledge. Browse Virgin Media Virgin Media Community. QuickStart, set up and connections. Installation appointment text. Both your fibre cable and Wi-Fi router will be plugged into this. Try the automated service status number 0800 561 0061 to check for any faults in your area. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. Socket should be on the underside. CUSME. My Virgin Media App. Networking and WiFi. My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. We would like to show you a description here but the site won’t allow us. Sometimes there is no wall box, just a trailing cable. Account - Cable. - 5372385. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Quick tips on prepping for Virgin Media technician's visit. Manage Your Account. The cable could be hidden within, or behind, furniture. QuickStart, set up and connections. The wall box may be branded with the logos of an old cable TV company (not VM). Being connected to the internet is one of the most important modern essentials in 20. My Virgin Media App. The box and cables may have been removed by the previous occupiers. A Virgin Media Wall socket is where the magic of the internet comes into your home, directly from Virgin Media, your ISP. Try the automated service status number 0800 561 0061 to check for any faults in your area. Explain what needs to be done and book an engineer visit. However the wall socket doesn’t have the correct connection for the cable with the hub. Manage Your Account. 1. Rob. I'm very sorry to hear about the non wall socket. Hi, Want to share my experience so far getting connected to VM. 5. I'm a Very Insightful Person, I'm here to share knowledge. Account - Cable. Chatter and natter. Just remove the TV parts from the cover to leave a blank hole and thread the co-ax through the hole. The cables from the external box lead to a Bt open reach socket and a blank socket. Everything you need is posted to you. Virgin Media; My Virgin Media;. I found some other soket but I don'. You need to go outside and locate the brown or grey omnibox on the wall. Virgin Mobile. We only have a standard ethernet cable in the wall - no sign of a socket for the round isolator cable that is mentioned in the setup guide. Joining in Options. No coax wall socket, how can I connect my router? Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the. Vonage 2nd line. I need an engineer ideally but I can't seek to get to an option to book one in. But. Please support me in this regard. Broadband wifi self install wall socket. I need to arrange for an engineer to fit a wall socket as I have just moved into this house and received a quick start kit today, unaware I needed a wall socket. The cable could be hidden within, or behind, furniture. I have received my quick start-up kit. We have a virgin media wall socket with an ethernet port in the wall but no round cable. My previous sky microfilter attached here. on 27-01-2023 17:22. If you in a property that's recently been added to Virgin. SpeedWall Socket Installation in QuickStart, set up and connections 2 weeks ago; I need a VM wall socket in QuickStart, set up and connections 2 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 2 weeks agoHi, Just signed up with Virgin Media and Broadband arrived yesterday - all setup and working, no problems. SpeedMy Virgin Media App. Could anyone please help to book an appointment for an engineer to setup the Virgin Media wall socket? Thank you Sourav In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. I’m having the exact same problem. Further exclusions & legal stuff apply. Call the Pre-installation and delivery team on 0800 052 1734. They can screw into the Hub but more likely will just connect by Pushing in If you cant sort it with help on here. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Hi @bingoman000. If you have been given a Quickstart pack,. Occasionally only a very short stub of wire is left. There must have been a previous installation or you would not have been offered a self install. However, checking the property’s inventory, I noticed that there is an Openreach phon. My Virgin Media App. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Stay safe online. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Should I cancel and request an engineer to install. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Virgin Mobile. Sometimes there is no wall box, just a trailing cable. how can we go about changing our self install to having someone come and install it for us?Unlike Virgin Media, BT’s self-installation process is free of charge. Available with M50 broadband or faster. Residential Installation Virgin Media. Security matters. Virgin Media; My Virgin Media; Shop; Help;. I don't work for Virgin Media. in Networking and WiFi Sunday; No Virgin Media Wall socket . Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. The hub got delivered on time as promised. You should see a cable going through the wall and if you trace this inside, you should get the cable. indd 3 09/03/2016 12:48to your Virgin Media socket. . Account - Mobile. Sometimes there is no wall box, just a trailing cable. Just a open reach socket. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. The wall socket I have within my home does not appear to be working. But I have no Virgin Media Wall socket in my house. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Security matters. I am so sorry to hear that you seem to be missing a wall socket in the home. Plug into the wall socket Push the red label end of the white cable, into. Forum; Apps. Hello sophieboulter1. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. Networking and WiFi. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. - 5390715. Solved: Hello, we got our self install kit delivered and I wanted to connect it, but we don't have a VM socket in our house So I need help - 5308127 Browse Virgin Media Virgin Media CommunityQuickStart, set up and connections.